Important Information

Order deadline: 3:00 PM AEST Processing time: 1 to 2 business days (Monday to Friday, excluding Saturday and Sunday) Delivery time: 5 to 10 business days (Monday to Friday, excluding Saturday and Sunday) Free delivery for all orders

Delivery Information

Once your order is placed, you will receive a confirmation email confirming that we have received it. Order processing takes 1 to 2 business days (Monday to Friday, excluding Saturday and Sunday)

If you order before 3:00 PM AEST, we will process your order the same day. As soon as your order has been dispatched, we will send you a shipping confirmation email with tracking details. You can expect to receive your order within 5 to 10 business days (Monday to Friday, excluding Saturday and Sunday).

Delivery Delays

If the estimated processing and delivery timeframe has passed and your order still hasn't arrived, please don't worry. Allow an additional 3 business days (Monday to Friday). If your order has still not been delivered after this period, please contact us with your order number and we'll look into it right away.

Cancellations

To cancel your order, please email us at info@agelessgraceboutique.com as soon as possible. Once an order has been processed and dispatched, cancellation is no longer possible.

Damaged or Incorrect Orders

If you've received an incorrect or damaged item, please take clear photos and send them to info@agelessgraceboutique.com along with your order number. We will resolve the issue as quickly as possible. We sincerely apologise for any inconvenience.

Contact

Ageless Grace Boutique is operated by Hybrid, a company registered in the Netherlands.

Company name: Hybrid
Chamber of Commerce (KvK): 90343239
VAT number: NL004807063B58
Address: Onkelsticht 82, 5102 HG Dongen, Netherlands (no viewing or sales area)
Trading name: Ageless Grace Boutique
Email: info@agelessgraceboutique.com
Phone: +31 6 16335404

Need help? We're always happy to assist.

Customer service hours:
Monday to Friday: 5:00 pm – 4:00 am (AEST)
Saturday: 5:00 pm – 2:00 am (AEST)